Check that the game is updated, record the mission and last action, and test whether menus still respond. If combat remains stuck, try reopening an available save without overwriting a working fallback. Patch 1.1 is out, but its notes do not establish that every enemy-turn hang is fixed.
Identify the stuck state
| What you can observe | Interpretation | Next step |
|---|---|---|
| The next actor eventually moves | A delay, not a permanently stuck turn | Record how long it took and whether it repeats at the same action. |
| Camera or menus respond but combat never advances | A possible combat-state lock | Record the actor and action before leaving the mission. |
| Menus and the whole application stop responding | Application freeze | Use the crash guide after recording the failure. |
| The same action locks again from the same save | A reproducible case | Preserve that save and document the steps instead of changing unrelated settings. |
These are symptom labels, not diagnoses of the game's internal cause.
Attempt recovery without losing your fallback
- 1
If an animation is still progressing, allow it to finish. There is no verified universal timeout after which every long turn is permanently stuck.
- 2
Record the mission, round, last action, menu response and installed version. A short clip is more useful than a screenshot that only shows an enemy on screen.
- 3
If the menu works, use it to leave rather than forcing shutdown. EA warns that quitting before progress finishes saving can lose progress; when control returns, allow saving to finish before exiting. If control never returns, there is no loss-free exit promised here.
- 4
Reopen the most recent usable save or checkpoint. Preserve any earlier working save and do not overwrite it with repeated experiments.
- 5
Install pending updates before retesting. If using PC, try the platform's verify/repair option when the fault persists. Neither step guarantees repair of an affected save.
- 6
If the same sequence fails again, use the worksheet below and submit the result through EA's forum yourself.
What changed since launch?
Released update
Patch 1.1 includes combat-processing and specific soft-lock fixes. That is relevant context, not proof that your particular turn issue is covered.
Still unknown
Without a matching official description or a repeatable post-update test, we cannot identify a common cause or promise that a campaign can be recovered.
One-save campaigns
If your run has no earlier usable save, repeated reloads may offer no new recovery path. Do not delete the campaign to test a guess.
Compare one retry at a time
| Attempt | Keep fixed | Record |
|---|---|---|
| Reload | Same campaign and mission | Does the same actor stop at the same action? |
| Updated game | Same save where possible | Does the sequence finish after updating? |
| File verification | Same settings | Did the platform replace files, and did behavior change? |
No outcomes are filled in: this is an original troubleshooting worksheet, not claimed gameplay evidence.
Build your enemy-turn report
Fill in what you observed, then copy the report for EA. This form does not submit anything or save your entries after you leave. Do not include passwords, account IDs or other private information.
Open EA's community forum ↗Frequently asked questions
Should I lower graphics settings for a stuck enemy turn?
Only use that as a performance comparison when the program is still progressing slowly. A higher frame rate does not by itself demonstrate that a combat-state lock is repaired.
Sources
What this answer is based on
Official EA and Steam material establishes the current rules and support status. Independent performance tests are labeled and never presented as developer guarantees.
- EA Patch 1.1 — September 9, 2026 Official released changes; checked September 19. Specific fixes do not establish that every similar symptom is resolved.
- EA troubleshooting and saving guidance Official troubleshooting and guidance on waiting for progress to save; checked September 19.
- EA Zero Company player reports Community reporting destination. A forum category is not proof of a particular bug's cause.
Checked September 19, 2026. Updates, support ratings and game rules can change.